Job Introduction
Job Title: SfYP Keeping in Touch Advisor
Starting Salary: £27,694 progressing to £31,022 per annum
Hours: 37 hours per week
Location: Countywide with hybrid working and the requirement to travel across Watford, Three Rivers, Hertsmere
Contract Type: Permanent
Directorate: Childrens Services
About the team
Hertfordshire County Council Services for Young People is the primary provider of youth work, career education, information advice guidance and work-related learning in Hertfordshire.
Our vision for young people is clear. We want young people to succeed, and by working for us you’ll be key to enable this to happen.
We work with vulnerable young people to address emerging needs, improve life chances, and reduce escalation to more expensive and intensive services.
This includes supporting those challenged in education, their community or home life, to ensure a successful transition to adulthood. The young people we work with are typically 11-17 and 18 to 25 if they are Care Leavers or have SEND.
About the role
- You will make contact and keep in touch with a wide range of young people to promote the full-Service offer, encourage engagement in projects and initiatives, and undertake surveys to seek the views and feedback of young people’s experience of the Service. You will ensure that young people’s records held by our service are updated and accurate. You will be a point of contact for young people, parents/carers in tracking and signposting for support within the Service.
- You will be using your experience with young people to quickly establish positive relationships by using effective communication, with diverse groups of young people and partners.
About you
Essential:
- You will have excellent verbal, written and ICT skills and a flexible approach to your work
- You will have the ability to demonstrate experience of building relationships within teams, the ability to build rapport with young people and evidence of working with them individually and in small group
- You will work in a varied role working as part of a team and will include tracking and supporting young people who are NEET.
- Be proactive and have the ability to advocate and negotiate.
- Have a strong understanding of the issues facing young people who are unemployed and be able to demonstrate how you have effectively challenged stereotyping or other discriminatory practice.
- You will have ability to travel independently around the county.
- You will have the ability to work flexibly as Service needs require
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is within the Business Support Services, level 7 job profile. Please locate this via:
Job profiles: Business support services
To hear more about this opportunity please contact Samantha Wignall, CEIAG Practice Manager (Samantha.Wignall@hertfordshire.gov.uk)
Interview Date: 20th April 2026
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.