Job Introduction
Job Title: Senior Business Support Officer
Starting Salary: per annum (pro rata for part time).
Hours: 37 per week
Location: Stevenage
Contract Type: Permanent
About the team
The Gypsy and Traveller Service is a high-profile, community-focused and fast-paced team that manages 11 sites across the county. We work closely with tenants, contractors, partner agencies, and wider public stakeholders to support the Gypsy and Traveller community. We are looking for a dynamic, calm and adaptable individual who can work well under pressure and support a busy team.
About the role
Tasks will include:
· Taking calls from tenants, logging queries, and arranging repairs
· Problem-solving and helping tenants navigate issues, including the occasional challenging or emotional conversation
· Raising repair orders and liaising with contractors
· Making and receiving calls on behalf of the team
· Keeping accurate, well-documented notes and records
· Producing clear, professional letters, printing them, and preparing them for the team to hand-deliver
· Communicating with the team using WhatsApp in a professional context
· Supporting the team with day-to-day administrative tasks
About you
This role requires you to be in the office 3 days per week to ensure a consistent presence and strong communication within the service.
Essential:
What we’re looking for
· Excellent organisational skills and the ability to manage tasks confidently
· Strong written and verbal communication skills with the ability to remain calm, professional and solution-focused under pressure
· Dynamic and adaptable, with the ability to work in a busy, fast-paced environment
· Someone who works well in a small, supportive team
· Accurate record-keeping and strong attention to detail
Desirable:
• Experience working with the Gypsy and Traveller community would be an advantage, but it is not essential. Training and support will be provided
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is within the Business Support Services, level 7 job profile. Please locate this via:
Job profiles: Business support services
To hear more about this opportunity please contact [INPUT HIRING MANAGER] for an informal discussion about the role.
Interview Date: to be confirmed
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.