Job Introduction
Job Title: Library Manager - Welwyn Garden City
Starting Salary: £38,220 opportunity to progress to £41,771 per annum (pro rata for part time)
Hours: 37 hours (18.5 hours job share can be considered)
Location: Welwyn Garden City, some occasional travel to Community Libraries
Contract Type: Permanent
Directorate: Resources
About the team
- This is one of the larger team in Hertfordshire Libraries- with 24 frontline staff and 6 supervisors. As well as the 6 supervisor roles- the Library manager (LM) also is the line manager for the 4 Enquiry Team Librarians who provide the County wide Information service. The library is currently open 7 days a week.
- The library serves the whole community- providing services to young people as well as having several groups aimed at older people. It is well used by local students for study purposes.
- The Library Manager is a key role for providing leadership, guidance and support to the team, following service wide standards and policies.
- There is a Customer Service role who line managers the frontline staff . The Assistant Customer Service Supervisors are managed by the Library Manager and carry out admin and H&S duties- including at the 4 satellite libraries.
- The LM works with various stakeholders and partners- including the Volunteer Committees for the 3 community libraries. Outreach partners include Welwyn Hatfield Borough Council, the local BID and groups such as Dementia Support.
- The LM interacts with other Library Managers, Senior Librarians with a service area responsibility e.g. Information and with managers at the Hertfordshire County Council Customer Service Centre.
- The new postholder would be joining an established team at a time of several changes for local government. There would be opportunities to input to service delivery and to support other staff dealing with changes to their working environment.
About the role
Hertfordshire Libraries exists to help people to live better lives for longer acting as hubs for community activities, places to access digital technology, creative spaces and gateways to reading, information and wellbeing. We are looking for someone who has the drive to develop Hertfordshire Libraries vision to deliver a high quality, sustainable service, working closely in partnership with local communities to remain relevant to diverse and changing needs of Hertfordshire residents.
The main duties and responsibilities:
- To promote the library service to the wider community, and to actively engage with local partnerships and organisations
- To act as the face of the library service in the community and lead and motivate the library team to deliver and achieve service objectives
- To undertake the role of site manager at the library with responsibility for providing a library service to the community and for the day-to-day management and supervision of its operation
- To be responsible for the countywide Libraries Information Service and liase with the County Council Customer Service Centre.
- As a member of the East Area Management team, take responsibility for the development and delivery of service provision within the area.
- To contribute to the ambition of attracting more visitors through participation in outreach and promotional activities in the community, and via partnership working with relevant organisations and community groups.
About you
Essential:
- Evidence of ability to develop key partnerships and relationships with stakeholders and customers
- Evidence of transferable skills in promoting services within a local community
- Examples of skills in managing customer facing service
- Experience in leading a team to develop a community service
- Experience in developing key partnerships and relationships with stakeholders and customers
- Ability to manage workload within deadline
- Evidence of ability to develop key partnerships and relationships with stakeholders and customers
- Evidence of transferable skills in promoting services within a local community
- Examples of skills in managing customer facing service
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is within the Community Services, level 10 job profile. Please locate this via:
Job profiles - Community services
To hear more about this opportunity please contact Carol Hill, Senior Operations Librarian 01438 845406 /07580 262031 for an informal discussion about the role.
Interview Date: 27th March 2026
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
