Job Introduction
Job Title: Commissioning Compliance Officer
Starting Salary: £42,839 progressing to £47,181 per annum
Hours: 37 hours per week
Location: Farnham House
Contract Type: Permanent
Directorate: Adult Care Services
About the team:
The Commissioning for Older People Team is responsible for commissioning a wide range of services and support for adults, including Reablement, Support at Home, Extra Care, Residential and Nursing care. We work with providers and partner organisations to improve people’s long-term outcomes and deliver the support they need. This primarily relates to Older People, but care and support is commissioned within our contracts for Hertfordshire residents aged 18 and above.
About the role:
This role acts as a key relationship holder for commissioned care providers delivering reablement, support at home and extra care services, ensuring high‑quality, professional delivery and addressing any issues of non‑compliance. Working in a fast‑paced environment, the post holder must respond quickly to emerging concerns, applying a strong understanding of contracts and relevant legislation. The role involves managing multiple priorities, making informed decisions, and working collaboratively with providers and colleagues to maintain standards and support effective service delivery.
- Relationship management of an allocated portfolio of care providers – key relationship holder and the team’s first point of contact for providers.
- Carrying out contract compliance meetings and visits to contracted providers, report writing and drawing up action plans and working with providers to ensure compliance. Making recommendations to management regarding suspension of providers from new placements, ensuring there is evidence to support this recommendation. Drafting of default notices where non-compliance is identified.
- Providing guidance to providers on improvements to their business processes, contractual requirements and best practice.
- Representing the team at safeguarding meetings, providing contractual guidance, ensuring processes are in place to remedy any areas for improvement. Working closely with the Council’s monitoring team to support monitoring activity.
- Involvement in tender processes through market engagement, research and evaluation.
- Carrying out compliance visits to new providers following a tender process, drawing up action plans and working with providers to ensure compliance. Decision making responsibility for approval of providers for placement of packages of care.
About you:
Essential:
- Demonstrable experience of commissioning services within a health or social care setting.
- Proven ability to work effectively in partnership with multiple agencies and stakeholders.
- Strong analytical skills, including competent use of Excel to interrogate data.
- Ability to analyse and interpret performance information using multiple data sources.
- Excellent communication skills, including experience of engaging people who use services to identify gaps and drive service improvement.
- Ability to travel in and around Hertfordshire.
Desirable:
- Knowledge of Adult Care Services (ACS) practices, policies, and procedures, with experience supporting social care and healthcare colleagues working with people with precarious immigration status.
- Ability to remain calm, confident, and focused when managing controversial or sensitive issues, supporting constructive dialogue and avoiding division.
- Proven ability to manage multiple and varied projects simultaneously, prioritising effectively to balance urgent demands with longer‑term objectives.
- Ability to work proactively and independently, as well as collaboratively as part of a team, across home and office‑based settings.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is within the Corporate Services, level 11 job profile. Please locate this via:
Job profiles - Corporate services
To hear more about this opportunity please contact kirsty.hough@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: 6 May 2026
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.