Job Introduction
Job Title: CFRMIS Developer & Application Support Lead
Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time)
Hours: 37
Location: Stevenage - Hybrid (with occasional travel)
Contract Type: Permanent
Directorate: Community Protection
About the team
Be at the heart of shaping a sector‑leading Prevention system
Hertfordshire Fire and Rescue Service is building a modern, data‑driven Prevention strategy, and we are investing in digital tools that genuinely improve community safety outcomes. To deliver this, we are looking for a talented, forward‑thinking professional to take a leading role in the development and enhancement of our Community Fire Risk Management Information System (CFRMIS).
This is more than system support. It is an opportunity to design, build and optimise a platform that underpins how we identify risk, target resources and keep our communities safe.
If you enjoy developing applications, improving workflows, and translating operational needs into smart and intuitive digital solutions, this role offers a real chance to shape the future of how Prevention works across Hertfordshire.
You will sit within the Prevention team and work closely with Digital Services, operational staff and third‑party suppliers to develop and support CFRMIS.
Your primary focus will be to:
- Enhance and modernise CFRMIS functionality to align with our evolving Service needs.
- Develop quickscreens, workflows and user‑friendly interfaces using HTML, CSS and SQL where required.
- Administer and maintain the application, ensuring stability, performance and data integrity.
- Act as the system’s lead technical point of contact, working with users, the software provider and internal teams to resolve issues and drive improvements.
- Introduce new features and innovations, exploiting the system’s capability to improve efficiency and enable better risk‑based decision making.
- Create training materials and guidance and support users across the Service in making the most of the system.
- Support reporting and analysis, using built‑in tools to produce performance data that informs strategic priorities.
Why this role matters
CFRMIS sits at the core of the Service’s Prevention strategy. Your work will:
- Enable targeted, evidence led interventions.
- Improve how the Service understands and manages community risk.
- Create efficient digital workflows that free up staff time.
- Support the ambition to deliver a truly sector leading Prevention platform.
You will influence how thousands of interactions with the public are recorded, analysed and used to keep people safe.
What we’re looking for
We are seeking someone who brings a blend of technical ability, curiosity and a user focused mindset.
Essential skills and experience
• Experience in application development, configuration or support, ideally across multiple systems.
• Experience administering IT, CRM or other enterprise platforms.
• Experience using SQL for data queries and analysis, with familiarity in HTML and CSS where required.
• Ability to translate user requirements, processes and strategic direction into practical, deliverable system enhancements.
• Strong communication and collaboration skills with confidence delivering user training.
• Proven ability to work with initiative, using good judgement and common sense to progress work without close supervision.
Desirable
• Experience with CFRMIS or other fire sector systems.
• Understanding of Fire and rescue Service Prevention activities.
• Exposure to ITIL frameworks or service management tools such as ServiceNow.
What you’ll gain
- The chance to lead the development direction of a critical Service system.
- The ability to shape digital transformation in a frontline emergency service environment.
- Support for professional development in application development, data technologies and digital service design.
- A collaborative working culture where your ideas will directly influence outcomes for the public.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is within the Community Services, level 10 job profile. Please locate this via:
Job profiles - Community services
To hear more about this opportunity please contact david.smith7@hertfordshire.gov.uk or gregory.duke@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: week commencing 22nd April 2026
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.