Job Introduction
Job Title: Management Development Officer
Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time)
Hours: 30
Location: Stevenage - Hybrid
Contract Type: Permanent
Directorate: Community Protection
About the team
Our department is dedicated to cultivating an engaged, empowered, and diverse workforce. Through comprehensive training, upskilling, and development programs, we ensure our staff remain safe, confident, and equipped with the knowledge and skills necessary for professional, personal, and leadership roles, contributing to the safety of Hertfordshire residents.
Our team is responsible for recruitment, apprentice development, succession planning, promotion, and leadership & management training. Additionally, we support the production of training resources for the Community Protection Directorate. We pride ourselves on being a collaborative team, leveraging each other's strengths while continuously seeking areas for improvement both as a team and individually.
Joining our team means becoming part of a dynamic and supportive environment where your contributions are valued and your professional growth is encouraged.
About the role
As a Management Development Officer, you will report to the Competence and Development Manager and play a pivotal role in delivering and co-ordinating Leadership and Management Training. You will support staff in achieving required qualifications and ensure that training resources are readily available to all personnel.
We are seeking an enthusiastic and self-motivated learning and development professional to join our friendly and experienced teams, supporting the development of staff within the Community Protection Directorate.
This role is ideal for someone with expertise in leadership and management training, who understands regulated qualification requirements and the role of the assessor.
The position is offered for 4 days per week, with consideration given to applicants wishing to work 3 days. There is flexibility for hybrid working due to the blended nature of our training delivery; however, the role will require some delivery of face‑to‑face training at our Stevenage Training Development Centre, as well as visits to workplaces across Hertfordshire to assess staff competence.
Successful candidates will have the chance to further their career progression and complete additional qualifications relevant to the role.
Responsibilities include:
Deliver and Commission Leadership & Management Training
- Design and implement training programs focused on leadership and management skills.
- Collaborate with external training providers to deliver specialised courses.
- Deliver effective coaching and mentoring sessions to support staff development and progression
Monitor Progress of Candidates on Regulated Qualifications
- Track and evaluate the progress of staff enrolled in leadership and management qualifications.
- Providing feedback and support to ensure successful completion of programmes.
Establish Links with Learning and Development Officers
- Network with internal and external learning and development professionals to identify training opportunities.
- Facilitate partnerships to enhance the quality and variety of training available.
Function as Assessor and Internal Quality Assurer
- Serve as an assessor and Internal Quality Assurer (IQA) for relevant qualifications such as FRS & TAQA.
- Ensure compliance with qualification standards and best practices.
Provide Training and Support for Candidates, Assessors, and IQAs
- Offer guidance and training to candidates, assessors, and IQAs to maintain high standards in qualification achievement.
- Monitor candidate progress and address any issues or challenges faced during the training process.
Contribute to Working Groups and Policy Development
- Participate in working groups to review and revise policies and procedures.
- Attend meetings and training events to stay updated on organisational changes and developments.
Adapt to Necessary Alterations
- Accept and adapt to reasonable changes in duties and responsibilities as required by the organisation.
About you
Essential criteria:
- Level 3 Qualification in Learning & Development (or equivalent)
- Have a management qualification or have experience managing teams in a managerial role ideally within the public sector.
- Experience of developing and delivering leadership & management and competency-based training.
- Ability to travel to various locations around Hertfordshire.
- Familiar with MS Office application and confident IT skills as you will record data on relevant management information systems, producing reports and correspondence as required.
- Able to work as part of a team, contributing effectively to meet the objectives of the departmental plan.
- Good organisational and planning skills.
- Ability to communicate verbally effectively both to individuals and larger audiences.
Desirable criteria:
- Level 3 Qualification in Assessing in a Work Environment
- Level 4 Qualification as Internal Quality Assurer.
- Practical understanding of Coaching & Mentoring Models
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is within Corporate Services, level 10 job profile. Please locate this via:
Job profiles - Corporate services
To hear more about this opportunity please contact sue.mottershead@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: week commencing 13th April 2026
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.