Job Introduction
Job Title: Insurance Officer
Starting Salary: £31,537 opportunity to progress to £34,434 per annum (pro rata for part time)
Hours: 37
Location: Stevenage
Contract Type: Permanent
Directorate: Resources
About the team
The Team responds to both internal and external customers.
The vision for the Team is to maintain a leading reputation in terms of risk management and insurance arrangements. Ensuring the Team delivers a good quality service to HCC.
This role supports the Team in handling predominantly liability claims made against the Council but also motor and property claims.
Four other Officers in the Team are responsible for claims handling. Support on insurance policy cover and risk management are provided by five other Team members.
The Team interacts with all areas within the Council, insurers and solicitors. A key part of the role will be dealing with the public.
The risk and insurance teams were brought together in 2016 and many of the Team members have worked for the council for over 20 years. We are continually trying to innovate and implemented new claims handling software in 2024. We are looking to expand on the capabilities of the system to simplify existing processes.
About the role
Dealing with third party property damage claims submitted to the Council by the public; assessing the defences available to the Council and interacting with other services within the Council as well as external customers. To check documentation for any evidence of fraud.
Dealing with personal injury claims submitted to the Council by referring these to insurers. Gather information for the claim to be determined and representing the Council and supporting witnesses when these cases are taken to Court.
Interpret the cover available under the Council’s property insurance and motor policies. Dealing with, for property, damage claims to its assets up to the value of £30,000; and for motor damage to HCC vehicles and third party vehicles & property.
You’ll need to be able to travel independently around the county using an appropriate mode of transport as you may be required to attend Court days.
About you
Essential:
- Demonstratable skills in the use of Microsoft Office such as Outlook, Word and excel.
- Demonstratable written and verbal communication.
- Experience of prioritising own workload
- Experience of interpreting and implementing policies
Desirable:
- Experience of using software to record information.
- Previous insurance experience
- Experience of dealing with the public
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is within the Corporate Services, level 8 job profile. Please locate this via:
Job profiles - Corporate services
To hear more about this opportunity please contact Fiona Timms, fiona.timms@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: w/c 13th April 2026.
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
You’ll need to have the ability to travel around Hertfordshire, using your own mode of transport to travel to other locations.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.