Job Introduction
Job Title: Income Officer
Starting Salary: £27,694 per annum (pro rata for part time)
Hours: 29.6
Location: Stevenage/Hybrid
Contract Type: Fixed Term/Secondment - 12 Months
Directorate: Resources
About the team
We are looking for a hard‑working, competent, and self-reliant individual to join our multi‑functional and highly effective team, which takes pride in all tasks undertaken.
The team sits within the Finance Directorate as part of the transactional finance function. We carry out a wide range of Accounts Receivable tasks and are made up of 15 full‑time and part‑time staff. We operate a multi‑task approach to ensure there is always sufficient cover and that all team members have knowledge and understanding of key activities.
This role is to provide maternity leave cover for a year and involves a variety of duties, including taking and making phone calls, resolving queries, managing outstanding debt, and completing process‑driven tasks. The post also includes significant stakeholder engagement, helping to build strong working relationships across the organisation.
The team works to daily, weekly, and monthly schedules, with everyone contributing to meeting set deadlines. Strong communication skills are essential and form an important part of the collaborative team culture already in place. We continually review our processes to ensure efficient and effective ways of working and to adapt where necessary.
We are dedicated to delivering high‑quality training, ensuring you feel fully supported and guided from the moment you join us.
About the role
This is a multitasked role and could incorporate many aspects of tasks carried out within an Accounts Receivable team. Some of the key areas are:
- Handling incoming and outgoing customer phone calls
- Sending payment links and following up where required
- Issuing copy invoices, statements of account, and standard letters/emails
- Carrying out basic debt recovery tasks, including sending emails and making phone call
- Managing and resolving queries via phone and email
- Liaising with other departments and building effective working relationships
- Running weekly system-generated reminder letters
- Managing incoming post Scanning cheques and completing banking processes Uploading invoices onto customer portals
About you
Essential:
- Strong and effective communication skills, including clear telephone manner and the ability to handle difficult conversations
- Proficient in Microsoft Excel and Word Previous Credit Control experience
- Flexible and adaptable approach to work Confident in dealing with customers and internal stakeholders
- Excellent attention to detail Ability to follow established processes accurately
- Reliable and able to manage workload effectively
- Good understanding of debits/credits, reconciliations, and Accounts Receivable function
Desirable:
- Experience using SAP or a similar financial system Strong team-working skills and willingness to support colleagues Ability to prioritise workload effectively and manage competing deadlines
The role offers hybrid working within a local authority, providing a range of employee benefits and access to a modern, open‑plan office environment.
If you’re looking for a challenge and enjoy the satisfaction that comes from making a real impact, this could be the role for you. You will play an important part in improving the organisation’s debt position while working as part of a busy, efficient, and supportive team.
If you feel you have the skills and mindset we’re looking for, we would be delighted to hear from you.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is within the Corporate Services, level 7 job profile. Please locate this via:
Job profiles - Corporate services
To hear more about this opportunity please contact Alison Motler, alison.motler@hertfordshire.gov.uk for an informal discussion about the role.
Interview Date: w/c 27th April 2026
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.