Job Introduction
Job Title: Childrens Information & Advice Officers
Starting Salary: £32,578 progressing to £35,570 per annum
Hours: 37 hours per week
Location: Hemel Hempstead or Stevenage
Contract Type: Permanent
Directorate: Childrens Services
About the team
We recognise the importance of providing high-quality support at the earliest opportunity and in response to the national Families First Partnership Programme, we are taking this opportunity to increase our Childrens Information and Advice Officer roles.
We have six new posts in Family Help teams where we provide coordinated, targeted support to children and families both below and above the threshold for statutory child protection services. Roles are available to support children and families in Dacorum, St Albans, Hertsmere, East Herts and North Herts.
We have four new posts in our Specialist Adolescent Service Hertfordshire teams where we provide support to young people aged 11 years and up who are at risk of exploitation, offending, may be homeless or under tier 4 mental health support. Roles are available to support young people and their families in the north, east, south and west of the county.
About the role
You will be passionate and committed to supporting children, young people and families who have been referred into Family Help or Specialist Adolescent Service Hertfordshire teams. Your work will be underpinned by the principle of improving outcomes for children, young people and their families through communicating with parents and agencies to best understand a child and family’s needs. You will provide tailored advice and information.
About you
Essential:
- Excellent communication skills both written and verbal, including the ability to build rapport with families and professionals during telephone calls.
- Professionally curious to understand how we can best support each family.
- Skilled in overseeing multiple points of incoming information; managing and prioritising the presenting needs.
- Excellent organisational skills to ensure work is completed within tight timescales.
- Able to work well on digital systems, including competent computer skills.
- Ability to work effectively in a fast-paced environment.
- A team player who demonstrates the ability to work autonomously.
- Able to work closely alongside management.
- Promote and model equality, diversity and inclusion.
- Previous experience in working with children and families.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
To hear more about this opportunity please contact Caroline Ash (caroline.ash@hertfordshire.gov.uk) for an informal discussion about the role.
Interview Date: Week beginning 30 November 2026 tbc
This job role is Level 8. Please locate the job profile here:
Job profiles - Health and social care
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
We are changing
Hertfordshire County Council is undergoing Local Government Reorganisation (LGR), creating a unique opportunity to help shape the future of local services. To find out more, visit https://www.hertfordshire-lgr.co.uk/
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.