Job Introduction
Job Title: Customer Service Supervisor - Watford Central
Starting Salary: £27,694 opportunity to progress to £31,022 per annum (pro rata for part time)
Hours: 18.5
Location: Watford Central Library
Contract Type: Permanent
Directorate: Resources
About the team
Watford Central Library is a large, bustling town centre library spread over two floors. We are open seven days a week and offer a wide range of services, events, and activities for both adults and children. These include Baby Rhyme Time, Story Time, Lego Club, and a Sewing Group. Our modern CreatorSpace is used for creative and digital activities, as well as various clubs and events.
Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries.
This is an exciting opportunity to take on the role of being a Customer Service Supervisor at a busy library within a thriving community. As part of the local management team, you will be responsible for the delivery and promotion of all frontline services in Watford Central Library, ensuring high standards of customer service are maintained at all times.
About the role
Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer.
As a Customer Service Supervisor, you will actively supervise a large public facing team, as well as the daily operations of the library. Responsibilities include managing staff appraisals, timetabling, training, and development.
About you
Essential:
- Experience, or knowledge in, delivering a high level of customer service and resolving customer queries
- Ability to successfully supervise a team, using a collaboration and delegation to achieve aims
- You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner
- Skills to support maintaining Health & Safety, Property, and training requirements in the workplace
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is Level 7. Please locate the job profile here:
Job profiles - Community services
To hear more about this opportunity please contact Angela Hadwin (Angela.Hadwin@hertfordshire.gov.uk)
Interview Date: Thursday 16th July 2026
Benefits of working for us
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.